PROCESSING TIME

Our usual order processing time takes around 1-7 business day(s) during non-peak period. Do take note that during sales period, processing time may be extended due to the influx of orders that we are receiving. Processing time is not the same as transit time.

TRANSIT TIME

LOCAL (Transit time: 1-3 business days.)
Free Express Shipping for all orders.

Singapore

ZONE 1: USD$10 (Transit time: 2-5 business days.)
Free DHL Express Shipping for orders over USD$120

Malaysia.

ZONE 2: USD$14 (Transit time: 2-5 business days.)
Free DHL Express Shipping for orders over USD$120

Brunei, China, Hong Kong, India, Indonesia, Japan, South Korea, Macau, Philippines, Taiwan, Thailand, Vietnam.

ZONE 3: USD$16 (Transit time: 2-5 business days.)
Free DHL Express Shipping for orders over USD$150

Australia, New Zealand.

ZONE 4: USD$17 (Transit time: 2-5 business days.)
Free DHL Express Shipping for orders over USD$150

Bangladesh, Cambodia, Laos, Myanmar, Nepal, Pakistan, Papua New Guinea, Sri Lanka.

ZONE 5: USD$19 (Transit time: 2-5 business days.)
Free DHL Express Shipping for orders over USD$150

USA, Canada, United Kingdom, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

ZONE 6: USD$32 (Transit time: 2-5 business days.)
Free DHL Express Shipping for orders over USD$180

Albania, Bahrain, Bosnia & Herzegovina, Egypt, Gibraltar, Guernsey, Israel, Jersey, Jordan, Kosovo, Kuwait, Montenegro, North Macedonia, Oman, Qatar, Saudi Arabia, Serbia, South Africa, Turkey, United Arab Emirates.

ZONE 7: USD$50 (Transit time: 2-5 business days.)
Free DHL Express Shipping for orders over USD$200

Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Island, Central African Rep, Chad, Chile, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Curaçao, Djibouti, Dominica, Dominican Rep, Ecuador, El Salvador, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep, Guinea-Bissau, Guinea-Equatorial, Guyana, Haiti, Honduras, Iceland, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Palau, Panama, Paraguay, Peru, Puerto Rico, Russia Federation, Rwanda, Samoa, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Sudan, St. Vincent & Grenadines, St.Eustatius, St.Kitts, St.Lucia, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Yemen Zambia, Zimbabwe.

TAXES, CUSTOM & HANDLING CHARGES

International orders may be subjected to pay for custom duties in addition to shipping costs. Custom duties will be included in the order at the checkout page as we have switched to DDP (Delivered Duty Paid) instead of our previous DDU (Delivered Duty Unpaid). The price you see at the checkout page is the price you pay.

That being said, you will now be able to enjoy a heavily SUBSIDIZED rate as a result of the partnership we have with DHL EXPRESS SINGAPORE. Upon delivery, you will no longer be required to pay for custom duties as we will be paying on behalf of our customers, ensuring a smoother purchase process.

TRACKING ORDER

Once we have processed your order(s), you will receive an email with the tracking information.

LOST/MISSING MAIL

You will receive a tracking number for your order once it has been processed, as a proof that we have shipped your order. We will not be liable for any lost or missing mail.

SIZE EXCHANGE

Returns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer. Therefore, we highly recommend customers to refer to the measurements on our size charts to ensure a comfortable fit. Do contact us via our email at Customers@ahead-co.com or drop us a DM on our Instagram @ahdco to check the fit.

RETURNS

All sales are final. We currently do not accept returns/cancellations.

WRONG/DEFECTED ORDER

All items are QC’d before shipping out. However, if you have received a defective item or a wrong order, kindly drop us an email at Customers@ahead-co.com with your order ID, and attach pictures clearly showing the defective item/wrong order(s) received. Further instructions will be given within 24-48 hours.

You may return the item(s) in its original condition, unused and unworn, within 30 days upon receiving it. Postage will be fully reimbursed. However, if the item is no longer in stock, a full refund will be made.