SHIPPING AND RETURNS
Please allow 1-7 business days for your order(s) to be processed due to the high volume of orders we are receiving. Do note that on sales/peak period, processing speed may be impacted.SINGAPORE
Free Local Courier delivery
1-3 business days
USD$12 via DHL Express
2-5 business days
USD$15 via DHL Express
2-5 business days
*Please note that we currently do not accept orders with address directed to a PO box. The order will be cancelled and refunded.
Orders of USD$180 or above will receive Free Express Shipping via DHL Express.
For orders before 30th September 2020, please note that there might be delay in shipment(s) due to the current COVID-19 situation.
Once we've processed your order(s), you'll receive an e-mail with the tracking information.
TAXES, CUSTOM & HANDLING CHARGES
International customers are required to pay for custom duties in addition to shipping costs. We are not liable to make payment on behalf of our customers.
You will receive a tracking number for your order once it has been processed, as a proof that we have shipped your order. We will not be liable for any lost or missing mail.
SIZE EXCHANGEReturns must be sent back within 30 days of the package delivery date and return costs shall be at the expense of the customer. Therefore, we highly recommend customers to refer to the measurements on our size charts to ensure a comfortable fit. Do contact us via our email at Customers@ahead-co.com or drop us a DM on our Instagram @ahdco to check the fit.
All sales are final. We currently do not accept returns/cancellations.
WRONG/DEFECTED ORDERAll items are QC’d before shipping out. However, if you have received a defective item or a wrong order, kindly drop us an email at Customers@ahead-co.com with your order ID, and attach pictures clearly showing the defective item/wrong order(s) received. Further instructions will be given within 24-48 hours.
You may return the item(s) in its original condition, unused and unworn, within 30 days upon receiving it. Postage will be fully reimbursed. However, if the item is no longer in stock, a full refund will be made.